SmartGains.ai Privacy Policy

Information We Collect

We collect information you provide directly, information created by your use of the app, and limited technical information needed to run and protect the service.

• Account information: display name, email address, sign-in provider identifiers, account role, and authentication state.
• Training profile: goals, units, training experience, equipment profile, training days, session duration, rest preferences, movement limitations, pain notes, exercises to avoid, accessibility preferences, and onboarding progress.
• Workout data: routines, exercises, workout sessions, set logs, weights, reps, timestamps, RPE/RIR values, notes, bodyweight logs, goals, progress entries, and analytics derived from those records.
• Coach and AI interactions: coach questions, selected coach actions, generated coach responses, AI feedback, model usage metadata, and token usage counts.
• Support and admin data: help messages, support threads, feedback votes, and account or subscription actions handled by administrators.
• Subscription data: plan, status, store product identifiers, transaction identifiers, subscription dates, validation timestamps, and app store notification status. We do not collect or store payment card or bank account details.
• Technical data: device authentication tokens, cookies for web sign-in, security logs, diagnostic logs, IP address and user-agent data that may appear in server logs, and deployment/version metadata.

Audio, Microphone, and Speech Recognition

SmartGains uses microphone access only when you choose to use voice input during a live coach interaction. Voice input is optional.

• The app asks for microphone permission before listening.
• The current voice input flow listens once, converts your speech into text, and places the transcript in the coach composer so you can review or edit it before sending.
• SmartGains does not store raw audio recordings as part of the voice input feature.
• Speech recognition may be handled by your device operating system or speech recognition provider, such as Android speech recognition or future Apple speech recognition support. Their processing may be governed by their own privacy terms.
• If you send the transcript, SmartGains treats it like a typed coach message. The transcript and relevant workout context may be sent to SmartGains servers and AI service providers to generate a coaching response.
• You can disable microphone access in your device settings at any time.

How We Use Information

• Provide workout planning, exercise logging, session guidance, analytics, recommendations, support, and account management.
• Generate AI-assisted coaching explanations and training feedback from your workout context and questions.
• Validate subscriptions, manage subscriber access, process app store notifications, and prevent entitlement abuse.
• Maintain security, authenticate users, debug issues, prevent misuse, and improve reliability.
• Honor your settings, including AI training insights and anonymous analytics preferences where available.

How We Share Information

We do not sell your personal information and do not use your information for third-party targeted advertising.

• Service providers: hosting, database, authentication, diagnostics, AI processing, and other vendors that help operate SmartGains.
• Speech recognition providers: when you use voice input, audio may be processed by your device operating system or speech recognition provider to create a transcript.
• AI providers: coach questions, transcripts you send, workout context, and generated responses may be processed by AI providers to return coaching explanations.
• App stores and identity providers: Apple, Google, and other providers may process sign-in, subscription, and app store data under their own terms.
• Legal and safety: information may be disclosed if required by law, to protect users, to enforce terms, or to protect SmartGains and its services.

Your Choices

• You can choose whether to provide optional training notes, pain notes, accessibility preferences, bodyweight logs, and coach questions.
• You can use typed coach input instead of voice input.
• You can revoke microphone permission in device settings.
• You can manage AI training insight and anonymous analytics preferences in supported account settings.
• You can request access, correction, export, or deletion of your account information by contacting us.

Retention and Deletion

We keep account, workout, subscription, support, and coaching records for as long as needed to provide the service, maintain account history, comply with legal obligations, resolve disputes, and protect the service. If you request deletion, we will delete or de-identify account data unless we need to retain limited records for security, legal, subscription, or operational reasons.

Security

We use reasonable technical and organizational safeguards designed to protect information, including authenticated access, encrypted transport, limited administrative access, and operational monitoring. No method of transmission or storage is completely secure.

Children

SmartGains is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

International Use

SmartGains is operated from the United States. If you use the service from another country, your information may be processed in the United States or other locations where our service providers operate.

Changes to This Policy

We may update this policy as SmartGains changes. When we make material changes, we will update the date above and provide additional notice when required.